Replacement and Return Policy

Doctors’Kit | MedFlex

At Doctors’Kit and our in-house brand MedFlex, we are committed to customer satisfaction and providing high-quality products. Please review our approved return and exchange policy below:

First: General Terms

• Customers may request a return or exchange within 3 days from the date of receiving the order.

Conditions:

• Original purchase invoice must be provided.
• Product must be unused and in its original condition.
• Product must be returned with original packaging and all accessories.

Shipping:

• If the error is from the store → the store will cover shipping costs.

• If the exchange/return is requested by the customer → the customer bears shipping costs.

Exchange Policy:

• Customers are entitled to one exchange shipment covered by the store only (in cases where the store is responsible for shipping costs).

• Once an exchange has been completed, the customer is no longer entitled to request a return or refund for the same order or exchanged product.

• The exchanged product is considered a final sale item and is not eligible for cash refund.

Second: Return Policy by Product Category

1) Stethoscopes

• Non-returnable and non-exchangeable after opening the box.

• Exchange is only allowed in the following cases:

• Manufacturing defect.
• Product arrived damaged.
• Wrong item received.

2) OSCE Kit

• Non-returnable after opening or use.

• Exchange is only allowed in the following cases:

• Missing contents.
• Manufacturing defect reported within 48 hours of receiving the order.

3) Suture Kit

• Non-returnable after opening or use.

• Exchange is allowed only in case of manufacturing defects or damage upon delivery.

4) Accessories

(Bone Pen – Needle Pen – Notebook – Mug)

• Eligible for return or exchange within 7 days.

• Not accepted if there are signs of use or damage.

5) Medical Tools

(Pen Light – Plastic Hammer – Tuning Fork – Ruler – Tape Measure)

• Eligible for return or exchange within 3 days.

• Not accepted if used or if internal packaging has been removed.

Third: MedFlex Medical Apparel Policy

Medical Scrubs

• Eligible for return or exchange within 3 days.

Conditions:

• Must be unused.
• Must not be washed.
• Original tag must be attached.
• Request must be made within 3 days of receiving the order.

Lab Coat

• Eligible for return or exchange within 3 days.

Not accepted if:

• Altered or tailored.
• Washed or used.
• Tag has been removed.

Surgical Cap (Medical Surgical Head Cover)

• Non-returnable and non-exchangeable

(Personal hygiene product).

Additional Pens & Brooches

• Exchangeable within 3 days only.

• Product must be unused.

Fourth: Non-Returnable / Non-Exchangeable Cases

• Discounted products or promotional items (unless defective).

• Opened personal or hygiene-related products.

• Damage caused by misuse.

• Requests submitted after the allowed return/exchange period.